Guest FAQ

What deposit is required when making a reservation?
The deposit is 25% of the total amount due. This deposit can be paid by credit card or you can mail us a check if you book over the phone. The deposit goes toward the total amount owed and you will receive a confirmation with updated balance.
When is the remaining balance due?
The remaining balance of your reservation is due and payable 15 days prior to your arrival. The credit card on file will automatically be charged 15 days prior to your arrival unless the guest has made other arrangements.
What is your cancellation policy?
We have a 30 day cancellation policy. If you cancel your reservation prior to 30 days before your scheduled arrival date, you will receive a full refund of your deposit less a 10% cancellation fee. Payment is due in full 15 days before your arrival date. There are no refunds after this date. We have a partnership with Rental Guardian Travel Insurance to offer you protection for your vacation investment.
 What is your hurricane policy?
There are no refunds issued due to inclement weather including hurricanes. We will only refund if there is a mandatory evacuation by the National Weather Service for Nueces County and only for the dates of the evacuation.
We offer travel insurance that not only protects you against hurricane losses at your destination home, but also at your place of residence. Please look over the Rental Guardian Travel Insurance that we offer to see if it is right for you.

Why do I need travel protection insurance?
Travel Insurance removes the worry about the possible financial loss of your vacation investment if something unexpected occurs.
Our insurance policy will cover the following reasons that we have seen our guests forced to cancel for:
Sickness, injury, or death (even preexisting medical conditions are covered.)
Hurricane (or other natural disaster) evacuations here or where you live as well as interruption of utilities, road service, or a call into active military service as a result of natural disaster. Involuntary termination of employment or transfer of employment.
Traffic accidents while traveling for your vacation.  Coverage is provided for illness or injury while you are on your trip
including emergency medical transportation.

 How old do I need to be to rent a property?
We only rent to responsible parties 25 years or older, with verified ID.  The name on the ID will need to match the name
on the credit card making the reservation.

 Do you allow pets in your properties?
Some of our properties allow pets. Be sure to look at the property description and note whether
or not it allows pets before making a reservation. 

 Do you provide maid service?
 The property will be cleaned prior to your arrival and after you check out, but we do not offer maid or towel service during your stay. The properties we manage have washers and dryers in the home or have an onsite laundry facility.
 What is provided in the vacation homes?
Here is a list of what is provided in most vacation homes:
Towels, linens, blankets, pillows, Pots, pans, dishes, silverware, glassware, etc.
Some homes have a variety of spices, but we do not guarantee them to have what you need or may want during your stay.
Coffee Maker, Hand Soap and Dish Soap, Initial Supply of Trash Bags, Initial Supply of Toilet Paper, Initial Supply of Paper Towels, Initial Supply of Laundry Detergent, Iron and Ironing Board,
BBQ Grill if allowed and Patio Furniture

What do I need to bring?
Here is a list of suggested items to bring:
Shampoo, bath soap, and other personal items (we provide some initial shampoo, soap, etc.)
Hair Dryer, Laundry Detergent (Initial Supply provided)
Sunscreen,  Mosquito Spray, Ice Chest, Camera, Beach Towels, Beach Gear
Charcoal/Lighter Fluid, Paper Towels, Aluminum Foil, Spices, Extra Containers, etc.
Coffee Filters, Trash Bags

 What time is check-in?
 Check-in begins at 4:00 PM unless otherwise noted.
 What time is check-out?
 Check-out time is 11:00 AM.
 How many people can stay at my vacation rental?
Each property description clearly states the number of people allowed to stay at a particular property.
This number is total occupancy, including children and adults.

 Is free Wi-Fi available?
 Free Wi-Fi is available at each property. We make no guarantees as to the speed or quality of the internet connection.
 Is smoking allowed in your properties?
NO. We have a very strict NO SMOKING policy and you will be charged if you or anyone in your group smokes in the property.
Guests may only smoke outside in designated areas.

 I forgot something. Can you send it to me?
We will do our best to return any items that may have been left behind. The guest will be charged $25 plus shipping.